Second-hand car dealers in the country have reported losing business and counting losses as they grapple with making logbook transfers and registering vehicles on the National Transport and Safety Authority (NTSA) portal after the agency transferred systems to eCitizen.
Failure to transfer logbooks or make registrations in most cases stall the process of payments from banks for cars bought through asset financing, a method of buying cars used by at least 90% of second-hand car buyers.
Dealers now say the NTSA system has been down most of the time since it was migrated to eCitizen late 2023 in line with a Government directive to have payments for all State services made on the same platform.
NTSA is yet to respond on the timelines by which the hitches will be resolved and its online services restored.
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