Frequent delays by Kenya’s national carrier Kenya Airways (KQ), continues to take a toll on travelers, this, further hurting the carrier’s efforts to keep up with the rising demand for not only local but also international travel.
According to the airline’s website, in the event of any flight delay or cancellation, the first action to be taken is a notification to travelers of changes of flights as soon as possible according to contacts provided by the traveler while booking.
Some disgruntled passengers however, claim this is not the case, as they have on some occasions learnt of KQ’s flight delays while checking in, unplanned delays they say last up to 6 hours, some of which are have remained unexplained.
Last December at the onset of festive season, KQ announced major delays and flight cancellations due to shortage of staff and crew.
The same year in July, the airline for at least a week, reported delaying multiple flights and turned back already airborne planes due what was explained as ongoing unscheduled technical maintenance and bad weather, respectively.
In most cases, KQ is forced to compensate delayed travelers with accommodation and meals, which to some, does not equal the inconvenience caused by failing to travel on time for their business deals, health care, holidays and in some cases, attend to urgent family matters.
